Automated Call-Routing...
When You Need It.
Ever call a traditional real estate brokerage office at 8 p.m.?
The chances are good that your call will end-up in a “general voice mailbox” somewhere. Few callers actually leave a message. So, does this mean that nothing of value happens after-hours?
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Do You Know
Why They
Call You?
Testimonial: Using On-Demand at Night
In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real time after hours. We knew about VoicePad through a colleague who was using it, and decided to take a look.
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Claudia Stallings
Vice President Residential Sales, Coldwell Banker Wallace & Wallace
In this environment where leads must be answered within seconds, we began looking for a cost-effective way to get the client connected directly to the agent in real time after hours. We knew about VoicePad through a colleague who was using it, and decided to take a look. VoicePad’s menus and voice-recognition services are now keeping our callers on the phone and agents are being connected for a live conversation.
We are also able to track what callers need based on their menu selections, and see that almost 38% of all after-hours calls are being successfully routed to specific agents, while 26% of our calls are property inquiries. Those are going to a pool of agents who are rushing to be the first one to pick up the call for a chance at new business.
We’re pleased to have evolved our after-hours service for a faster response time for our client and a better opportunity to connect for our agents.
Claudia Stallings
Vice President Residential Sales, Coldwell Banker Wallace & Wallace
Manage
Floor Duty...
...from your phone
Why